Privacy Policy
Caravan LLC · Last updated July 14, 2026
1. Introduction
Welcome to Caravan, operated by Caravan LLC ("Caravan," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.
2. Information We Collect
Information You Provide Directly
Account information (name, email address, profile photo) via Firebase Authentication; trip, route, and journey data you create or save; photos you upload during or after trips, including any location coordinates and capture timestamps attached to them; packing lists, notes, and messages you send within the App; safety check-in settings, emergency notes, and safety contact information; and voice audio transmitted through group voice chat while a session is active.
Information Collected Automatically
Precise GPS location data (when you grant permission), including background location during an active trip if you enable it; device information (model, operating system, unique device identifiers, push notification tokens); usage and diagnostic data; and log data including IP address and crash reports.
Information from Third Parties
Authentication data from Firebase Authentication (Google, Apple, or email sign-in). Subscription and purchase status from the Apple App Store or Google Play. We do not receive your full payment card details.
Information About Others That You Provide
If you add a safety contact or invite someone to a trip, you provide us with information about that person. You are responsible for having the right to share it, and for making sure they are comfortable being contacted by Caravan.
3. How We Use Your Information
We use your information to provide live trip tracking, route sharing, and outdoor adventure coordination; enable safety features including check-ins, monitored contacts, notification zones, and overdue alerts; enable group voice chat; store and display trip photos; find and connect you with other users you invite; send push notifications; process and validate subscriptions; detect abuse, fraud, and violations of our Terms; improve, debug, and personalize the Service; and comply with legal obligations.
4. Location Data
Location is central to Caravan's functionality.
- We collect precise location while the App is in use, and — only if you separately grant background permission — while a trip is active.
- Your live location is shared in real time with the participants of your active Caravan group.
- Location is used to trigger safety features you configure, such as notification zones and overdue alerts.
- Photos you capture may have coordinates attached. When a trip is shared outside the group via a snapshot link, photo coordinates are blurred to an approximate area rather than an exact position.
- You can revoke location permissions at any time in your device settings. Core features, including live tracking and safety alerts, will not work without them.
We do not sell location data, and we do not use it for advertising.
5. Voice Chat
When you join a voice session, your audio is transmitted in real time to the other participants in that session. We route this audio through our media servers in order to deliver it. We do not record or store voice audio. Other participants may be able to record audio using their own device, which is outside our control and prohibited by our Terms.
6. Sharing of Your Information
We do not sell your personal information and we do not share it for cross-context behavioral advertising.
We may share your data:
- With other users in your active Caravan group or scheduled journey, as needed to provide the Service.
- With people you designate, such as safety contacts, who may receive your location and emergency notes when a check-in becomes overdue.
- Via links you create. If you share a trip snapshot link, anyone with that link can view the shared trip content.
- With service providers who process data on our behalf, including Firebase (authentication, push notifications), our hosting provider, and our media and mapping infrastructure.
- For legal reasons, where required by law, subpoena, or to protect the rights, safety, or property of Caravan, our users, or the public — including responding to a credible emergency.
- In a business transfer, such as a merger, acquisition, or sale of assets.
7. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child under 13 has provided us information, contact privacy@caravan-explore.com.
Users between 13 and 17 must have a parent or legal guardian review and agree to our Terms of Service on their behalf.
8. Your Rights and Choices
You may access and update most of your information directly in the App. You may delete your account at any time in Settings. You may revoke location, camera, microphone, or notification permissions at any time in your device settings.
If you are in the EEA, UK, or Switzerland, you have rights to access, correct, delete, restrict, and port your data, to object to processing, and to withdraw consent at any time. Our legal bases for processing are: performance of our contract with you, your consent (for location, microphone, and notifications), our legitimate interests (security, abuse prevention, improving the Service), and legal obligations. You may lodge a complaint with your local supervisory authority.
If you are a California resident, you have rights to know, delete, correct, and to opt out of sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. We will not discriminate against you for exercising these rights.
To exercise any of these rights, contact privacy@caravan-explore.com. We will respond within the time required by applicable law.
9. Data Retention
We retain your information for as long as your account is active. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law, or where content has already been shared with others — for example, photos or routes shared into a group or via a snapshot link may persist in the copies held by those recipients.
10. International Data Transfers
We are based in the United States and process data there. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. Where required, we rely on Standard Contractual Clauses or another lawful transfer mechanism.
11. Security
We implement industry-standard measures including encrypted data transmission (HTTPS/TLS), Firebase Authentication, and server-side access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. To report a security vulnerability, contact security@caravan-explore.com.
12. Third-Party Links and Services
The App may integrate with or link to third-party services, including map data providers and the app stores. This Privacy Policy does not apply to those third parties, and we are not responsible for their practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via in-app notification or email, and we will update the "Last updated" date above. Continued use of the Service after a change takes effect constitutes acceptance.
14. Contact Us
Caravan LLC
Privacy: privacy@caravan-explore.com
Support: support@caravan-explore.com
Security: security@caravan-explore.com